TERMS & CONDITIONS
1.1. These Terms & Conditions govern participation in the Bonus Bucks Programme (“Programme”);
1.2. By enrolling in, using, or continuing to use the Programme, you agree to be bound by the current version of these Terms & Conditions as amended from time to time;
1.3. Terms and conditions must be checked regularly. The latest version of the Programme is available online at https://choppies.co.bw;
1.4. Please review this document thoroughly. Acceptance of its terms is required before we are able to offer you any products or services under the Programme. If you do not agree to these Terms & Conditions, you may not participate in the Programme.
2.1. The Programme is operated by Choppies Distribution Centre (Pty) Limited (“Choppies”), a company with limited liability duly incorporated according to the Laws of Botswana under registration number BW00001140328.
2.2. For further information, concerns, questions or complaints, contact:
3.1. “Act” means the Data Protection Act, 2024 of Botswana;
3.2. “Award” means the written reasons delivered by an Arbitrator in respect of any dispute that may arise between the parties and submitted for determination by the Parties hereat;
3.3. “Choppies Programme” means the Rewards plan for procurements of points as governed by the Rule outlined herein;
3.4. “We”, “us”, “our” means Choppies, its affiliates, franchisees, and authorised partners;
3.5. “You” or “your” means the individual enrolment in and/or utilisation of the Programme;
3.6. “Party” refers to either one of us, namely Choppies and you and “Parties” refers to both you and Choppies collectively;
3.7. “Rewards” means points, vouchers, discounts, benefits, or promotions offered under the Programme;
3.8. “Rules” means these Terms and Conditions as amended and published from time to time at Choppies’ sole and exclusive discretion.
4.1. Membership is open to residents of Botswana aged 18 years or older who can lawfully (ex lege) enter into binding contracts without assistance;
4.2. Our services and membership offerings are intended solely for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors, nor do we accept membership from persons without the legal capacity to lawfully contract and under the age of 18. By participating in the Programme, using our services or submitting personal data, you confirm that you meet the minimum legal and requirement. If we become aware that a person without legal capacity to contract or minor has provided personal data or attempted to register to participate in the Programme, we will take all reasonable steps to remove and delete such data and terminate any corresponding associated access;
4.3. Enrolment in the Bonus Bucks Programme shall take place at the point of sale, whether in-store or otherwise, when you provide accurate and complete personal information. This may include your full names, contact details, identification number (Omang details), and any other data reasonably necessary to verify your identity and eligibility. By submitting your personal data, you confirm that it is accurate, true, current, and not misleading. Failure to provide valid data may result in restricted access, suspension, or termination of your participation in the Programme;
4.4. Upon successful registration, confirmation of membership will be sent via SMS to the mobile number provided during sign-up. This confirmation may be issued within 24 hours of joining;
4.5. This confirmation message will include key Programme information, such as Rewards earning and redemption guidelines, benefits available to members, and instructions on how to manage your contact preferences, marketing consents, and account settings. Where applicable, links to online portals or customer service contact points will also be provided for further assistance in managing your profile and participation.
4.6. We reserve the right, without consultation, to accept, decline, suspend, or cancel membership at our sole and absolute discretion.
5.1. Rewards may be earned in accordance with the Rules on qualifying purchases as determined by us from time to time. To earn rewards for a qualifying transaction in store, you must provide your registered account data (such as phone number or registered email) at the point of sale at the time of the transaction;
5.2. Rewards shall not accrue on excluded products/services (such as gift vouchers, certain regulated items, or items prohibited by law);
5.3. Rewards cannot be earned retrospectively neither shall it under any circumstances whatsoever be transferrable.
6.1. Rewards may be redeemed at participating Choppies stores, subject to applicable Rules;
6.2. To redeem any award or benefit accrued hereunder you are required to provide a valid identification document issued by your country of origin, proof of residency, as well as contact details. Only the profile holder against which the Programme is registered will be awarded Rewards;
6.3. We reserve the right to decline to redeem any benefit on whatever ground we deem appropriate;
6.4. The value of rewards accumulated on your account may be used towards the payment of purchases at participating stores. Items acquired using redeemed rewards may not be returned or exchanged for cash. Rewards earned or redeemed through unauthorised use of any account will not be honoured;
6.5. Rewards are not transferable, cannot be exchanged for cash, and may not be used in conjunction with other promotions unless specifically stated;
6.6. Expired Rewards shall not be reissued and will not be redeemable.
7.1. Rewards are valid for twelve (12) months from the date earned and allocated, unless otherwise specified;
7.2. Membership may be terminated if inactive, at our discretion, for any period up to twenty-four (24) consecutive months or in cases of suspected fraud, abuse, or breach of these Terms & Conditions;
7.3. Upon termination from the Choppies Programme for whatever reason, all unredeemed Rewards shall be forfeited, and no valid claim can be made against Choppies for any such outstanding Rewards;
7.4. You may choose to opt out of the programme at any time without incurring any penalty or charge for doing so. Should you wish to opt out, you may initiate the opt-out process through one (01) of the following channels, namely by:
7.5. Once your opt-out request is received and verified, we will endeavour to deactivate your membership within 48 hours or soon thereafter. Upon deactivation, you will no longer:
7.6. Opting out of the Choppies Programme does not affect any obligations or benefits accrued prior to the effective date of cancellation.
7.7. Should you wish to re-enrol in the Choppies Programme at a later stage, you may do so by following the standard registration process, subject to the then-current terms and conditions.
8.1. We are committed to protecting your privacy and complying with the Data Protection Act, 2024 of Botswana (“the Act”) and any related and applicable legislation and associated regulations. We will limit the processing of personal data to what is necessary for achieving the purpose for which any such data was collected, as well as any other lawful and legitimate purposes permitted under applicable legislation.
8.2. In terms of the Act, personal data means information relating to an identified or identifiable individual, which individual can be identified directly or indirectly, in particular by reference to an identification number, or to one or more factors specific to the individual’s physical, physiological, mental, economic, cultural or social identity; and “data” shall be so construed accordingly;
8.3. By joining the Bonus Bucks Programme, and/or providing us with your personal data, and/or utilising or participating in the Programme, you consent to our collection, utilisation, storage, and processing of your personal data for purposes including but not exclusively limited to:
8.4. Processing is based on:
8.5. We collect personal information including but not limited to:
8.6. We will not sell or share your personal data with third parties, except:
8.7. If any changes occur to your personal data, you must promptly inform us and supply the updated and correct data to maintain the integrity of our records.
8.8. We do not sell personal data for independent marketing purposes.
8.9. You are entitled and have the right to:
9.1. We analyse your data to:
We have adopted a robust technical and organisational safeguards to ensure the security of your personal data. These measures are designed to protect your data from accidental or unlawful access, destruction, loss, alteration, unauthorized access or disclosure and are implemented in full compliance with applicable data protection laws.
11.1. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, contractual, and operational obligations. The duration of retention may vary depending on the nature of the data and the context in which it was collected.
11.2. We retain data as long as necessary for:
11.3. Marketing preferences are updated immediately upon request.
12.1. Your personal data may be stored or transferred to third-party service providers or affiliates, including those located outside Botswana, including countries outside Southern Africa, where necessary for software analytics, operational or legal purposes. In such cases, we will ensure that appropriate safeguards are in place to protect your data, including contractual obligations and compliance with international data protection standards. Your data may be processed by:
12.2. By enrolling in and continuing to participate in our loyalty Programme, you expressly acknowledge, consent and agree that your personal data, once collected, may be stored and processed in cloud-based backup systems located in jurisdictions outside of Botswana;
12.3. These jurisdictions may have data protection laws that differ from those applicable in Botswana and may not offer the same level of protection;
12.4. Notwithstanding these differences, we will take all necessary reasonable steps to ensure that your data is handled securely and in accordance with this privacy policy;
12.5. Your continued participation constitutes your informed consent to the cross-border storage and processing of your personal data as outlined herein.
13.1. We may engage trusted third-party service providers (“sub-processors”) to assist in delivering our services, including but not limited to data hosting, analytics, communication, and payment processing as a result of which, we may share data with:
14.1. By enrolling and participating in the Programme, you consent to receive marketing communications from us regarding Programme or Rewards benefits, offers and product promotions through any current or future channels including SMS, voice calls, email, app notifications, and social media channels and outlets;
14.2. The Bonus Bucks Programme may, from time to time, be integrated or linked with various promotional, advertising, or marketing campaigns operated by Choppies or its partners, for the purpose of enhancing general customer experience, convenience and reward opportunities. Such integration may include, but is not limited to, special earning rates, bonus reward offers, exclusive discounts, bundled product benefits, or early access privileges during the campaign period. The specific terms and conditions, participation methods, eligibility criteria, and details of the benefits applicable to each such campaign shall be determined from time to time by Choppies at its sole and absolute discretion and shall be communicated clearly to you at the point of enrolment into the respective campaign. All such integrated campaigns shall be subject to the overarching rules of the Bonus Bucks Programme unless otherwise expressly stipulated in the campaign terms;
14.3. You may opt out of specific promotional communications at any time by following the unsubscribe instructions provided or by contacting our customer service team while maintaining your Rewards or Programme participation.
15.1. We make no warranties regarding the availability of Rewards and shall not be liable for any loss, damage, or injury arising from participation in the Programme, except where liability cannot be expressly contracted out or excluded by law.
15.2. Our maximum liability in relation to any claim will not exceed the value of Rewards accrued at the time of the claim.
16.1. We reserve the right to amend, suspend, or terminate the Programme and these Terms & Conditions at any time.
16.2. Any amendments will be effective upon publication in-store or on our website.
16.3. Material changes will be communicated via available contact methods and continued participation after notification constitutes acceptance of any such changes or amendments.
17.1. These Bonus Bucks Programme Terms & Conditions and any related matters shall be governed by and construed in accordance with the laws of the Republic of Botswana. Any disputes arising from or in connection with these Terms & Conditions shall be referred to arbitration subject to the non-exclusive jurisdiction of the Courts of Botswana which shall be the seat of the arbitration for procedural matters;
17.2. In the above regard, you consent to the non-exclusive jurisdiction of the courts of Botswana for the resolution of any disputes.
18.1. You concur that by participating in the Bonus Bucks Programme, any and all disputes arising out of your participation as defined herein shall be referred to a single Arbitrator who is a Legal Practitioner or Accountant of at least twenty (20) years of post-qualification expertise and experience for final determination;
18.2. The arbitration proceedings shall be strictly private and confidential. Only the Parties and their duly appointed legal representatives shall be permitted to attend the arbitration proceedings and have access to any documentation pertaining to the arbitration. Under no circumstances shall any Party disclose, publish, or otherwise communicate the contents, submissions, evidence, or outcomes of the proceedings to any third party, except where such disclosure is required by law, applicable regulation, or required by a competent authority, including but not limited to the Information and Data Protection Commission under the Data Protection Act 2024. Either Party undertakes to preserve the confidentiality of all personal data and sensitive information exchanged during the arbitration, and to ensure that such data is handled in accordance with applicable data protection laws and in terms of this Agreement;
18.3. In the event that either Party is dissatisfied with the outcome of the arbitration proceedings, such Party shall have the right to appeal the decision to the Information and Data Protection Commission or, where applicable refer the matter to the High Court of Botswana, in accordance with the provisions of the Data Protection Act 2024 and any other relevant legislation;
18.4. Unless otherwise agreed the Arbitration shall take place in Gaborone and the latest edition of the Rules of the Botswana Institute of Arbitrators then in force shall apply;
18.5. The Arbitrator shall be mutually appointed by the Parties within fourteen (14) days of the declaration of a dispute failing which the Arbitrator shall at the written request of either Party be appointed by the Botswana Institute of Arbitrators;
18.6. The Arbitrator shall deliver a written award setting forth his reasons for the Award and any such Award shall be final and binding on the Parties and may at the instance of either Party be made an Order of a Court having and exercising lawful jurisdiction.
Choppies is the leading supermarket chain in Africa. The supermarket retail offering includes leading international food brands and fast-moving consumer goods (FMCG) products as well as Choppies’ own private label for value-minded consumers.
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